Today, I went up to London, and as I knew I would be near Euston, I had a look on Calumets website to see if anything took my fancy.
I saw on their site a used Sigma 30mm f/1.4 DC for the lovely price of £215, instead of the £360 it usually retails for, so decided to pop in and have a look.
Attentive staff who were happy to talk cameras and gave me plenty of time to test the lens made me feel comfortable, they were providing 12 months warranty even though it was used (but mint), so I bought it. I had a pleasant surprise when it rang through at £199.
Calumet is a store I have used several times in the past, both online and in-store, and they have always been great.
I did enquire whilst there into price and availability of a Sigma 105mm macro for the other half’s camera (she finds the 180 macro too heavy) which was “out of stock, but it’s £379 and we can get it by Tuesday if you want one”. I declined, as it’s not urgent, but there was never any pressure or hard sell.
Walking down Tottenham Court Road, I noticed a Sigma ‘Pro dealer’, so popped in to see them and enquire about said macro lens.
The conversation lasted under 2 minutes;
“Hi there, do you have the 105 macro OS HSM in a Nikon fit?”
“Yes, we stock it, but it’s a lot more than the £369 everyone else is claiming they can sell it for as none of them have stock”
“So, what price are you doing it at?”
“£650 RRP and we have stock”
“OK, thanks, bye”
No preamble from him, straight in with the price, and lying about availability so I would think the only place to get it was there.
A quick check when I get home shows that several stores I have used in the past (all have both online and ‘real’ stores) have stock, and the price is £379.
“The internet is killing off retail shops” according to some sources. Well, it’s high time the rubbish shops with surly staff did close down.
Why should I, the paying customer, pay over and above for poor service and a rubbish attitude, when I can go online, get what I want at a good price, and have it delivered to my desk at work, with easy returns and no hassle?
I love good camera shops, and have visited some great ones (Grays of Westminster is a simply magical place for a Nikon shooter), but the attitude from the guy at the “photographic shop that speaks sense” stank, and is part of the reason that I rarely buy retail, preferring to shop online.